Engineer response 365 days of the year, 24 hours a day. Telephone 07885 370666 in an emergency.
New customers will receive a discount of £10+VAT for their first service or call out when you quote “2018NEWCUSTOMER” on enquiry.
What does a call out cover?
A call out is any non-standard maintenance or emergency works. The call out charge cover’s the engineer’s attendance and their initial assessment of the system. This includes preliminary fault finding. Straightforward faults can often be resolved quickly within a call out and we allow 15 minutes on site before we charge additional labour. If the attendance takes longer than 15 minutes, our engineer’s labour is charged at £22.50+VAT per half hour, per engineer.
Components, devices and batteries are not included within the call out charge, unless you have a fully inclusive maintenance agreement or the device is within our standard one year warranty or extended warranty periods.
Our Emergency call out service guarantees a respond within 4 hours of a fault being reported by phone. This will either be an attendance, remote assistance or by scheduling an appointment for an agreed time. If your call out is not urgent however, we would ask that you email firstname.lastname@example.org . You can expect a response the next working day from requests reported by email.
What area’s do you cover?
Intech Fire & Security cover all areas of Essex and London. We also cover areas of Kent, Bedfordshire and Hertfordshire among others. We have even completed installations as far from our base in Essex as Corby however the majority of our customer base is within Essex and London.
Our standard call out rates are based on the distance from our local area. For attendances over 50 miles, the additional charge is in line with the government’s guidelines for travel cost’s. Please see the table below as a guideline. If you are unsure of the call out rate for your area, our office staff will always be happy to advise you.
|Geographical Area||Call out rate|
|Up to 10 miles from SS9||£50+VAT|
|10 – 20 miles from SS9||£65+VAT|
|20 – 50 miles from SS9||£75+VAT|
My alarm is going off late at night, will an engineer attend?
Yes. We are here for you. Whether you are a longstanding customer or a new customer, you can count on our engineers to attend when you need them. Outside of our usual working hours the call out rate is raised by £10+VAT and the engineer’s time will be charged at £35+VAT per half hour.
There are some occasions where we have to implement a priority system. You can read more about this here.
What is remote assistance and what does this cost?
Remote assistance is brilliant as it can save you time and money. If your intruder, cctv or access system is compatible and has been set up to allow for remote assistance, an engineer can dial in through your telephone connection to diagnose faults and rectify them where possible. This is usually even quicker than arranging an attendance and often means that you don’t have to wait in either. Our engineer’s time is charged at our usual rate of £22.50+VAT per half hour for remote assistance.
We also offer a remote CCTV downloading service for £40+VAT. This includes downloading the required footage onto a memory stick and delivering it securely by Royal Mail Special Delivery or similar. If your footage is extensive or your internet connection is poor this may not be possible to download footage remotely and an engineer’s attendance might be required.
What can I do to prevent call out’s?
Regular servicing is the key to minimising call outs. One reason for this is that as technology moves towards wireless systems, battery faults become more and more common. Regular servicing highlights low batteries before they cause a fault on the system. For all wireless systems, the price of replacing low batteries is included within the servicing cost. Every three years we also replace all batteries as standard on wireless intruder alarm systems.
Regular servicing is the most cost effective and reliable way to keep your system working effectively. Our engineers can detect and rectify minor problems that you might not even notice otherwise, for example fine tuning the sensitivity on a PIR or re-aligning a door contact if a door has warped or moved. If a service highlights a more significant issue, they will make you aware of this and then we can provide a quotation for the replacement components.
Having your system serviced regularly often frequently lowers your home insurance, so please discuss this with your insurers.